Company Policies


    • If your credit verification is complete and your payment was received, your delivery will be done in the next 48 hrs after your contract was made
    • Famsa 2 Famsa deliveries will take 7 days after the contract is made.
    • When submitting a return, please call the store prior to our visit if the item you are returning requires special handling (such as a flat screen TV 25” or larger).

Pick-up at store policy

Merchandise picked-up at the Warehouse or Store needs to be open and inspected by customer accepting merchandise in perfect condition. If the customer refuses to inspect merchandise, the customer takes full responsibility for merchandise.


The trust of our customers is Famsa’s most valuable asset. Famsa safeguards that trust by keeping nonpublic personal information about customers in a secure environment and using that information in accordance with this Privacy Policy.

This Privacy Policy includes examples of the types of nonpublic personal information that we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices. In addition, you may have other privacy protections under some state laws. We will comply with applicable state laws regarding information about you.

For example, certain state laws may restrict the types of information we may disclose about you or require us to provide you with additional notices. Please note that this Privacy Policy will not apply to your relationships with other financial service providers, such as banks, credit card issuers, finance companies and independent insurance agents that are not a part of Famsa companies listed at the end of the Privacy Policy.

Their Privacy Policies will govern how they collect, use and disclose personal information that you allow them to access.

Information We May Collect:

Famsa may collect nonpublic personal information about you from the following sources:

  • Information we receive from you (or is provided to us on your behalf) on applications and other forms, such as your name, address, telephone number, employer, and income.
  • Information from consumer reporting agencies, public records and data collection agencies, such as your obligations with others and your creditworthiness.
  • Information you provide to us on your application.

Information We May Disclose and To Whom We May Disclose Information:

The nonpublic personal information Famsa may collect as described above may be disclosed in order to deliver products and services to you, provide customer service or administer your account.

Disclosures Permitted by law:

Famsa may disclose all of the nonpublic personal information described above, as permitted by law. For example, we may use affiliated and nonaffiliated parties to perform services for us, such as providing customer assistance, handling claims, protecting against fraud and maintaining software for us.

Our Security Procedures:

  • Famsa restricts access to nonpublic personal information about you to those employees whom we determine do not have a legitimate purpose to access such information in connection with the provision of products or services to you.
  • We employ security techniques designed to protect, our customer data. We provide training and communication programs designed to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.
  • Changes to this Privacy Policy: We reserve the right to modify or supplement this Privacy Policy at any time. If we make material changes, we will provide current customers with a revised notice that describes our new practices.

Your original receipt is required for all returns, exchanges and warranty repair services. All returns and exchanges must be in original condition, include all accessories and in full working condition. All returns and exchanges must be made at the store of original purchase. Famsa reserves the right to request identification and deny any return.

It is the responsibility of the customer to inspect his/her merchandise during a home delivery, before the Famsa Delivery Team leaves the house or before exiting the premises of a store or warehouse when picking up a will call.

7-day return period

We accept returns or exchanges 7 days from the day of delivery or pick-up. Please review the exceptions below. Merchandise discovered to have manufacturer defects will be accepted for a full refund, but it must be returned within 30 days from original purchase.

Exclusions and Non-returnable items

Non-returnable items include labor and/or installation services.

  • Small electronics such as Digital Cameras, Camcorders, Video Game Consoles including Games, Accessories (such as Remote Controls, Cables, CDs, Software, etc.), Car Stereos, Desktop Computers and Laptop Computers DO NOT apply for a 7-day return policy.
  • Car Stereo units must be installed by a certified shop, otherwise owner assumes all responsibility and warranty is VOID. Proof of installation is required in case unit is defective. Amplifiers and Speakers do not qualify for Extended Warranty.
  • Due to Federal Health Law, Mattresses and/or Box Springs do not qualify for a 7 day return policy once original plastic cover is opened. Exchange or repair will ONLY take place if merchandise qualifies after inspected by a Famsa technician. Stained merchandise will NOT be exchanged or repaired.
  • Major Appliances that are reported to have a mechanical problem within 72 hrs from the original purchase will be exchanged ONLY with a report from a Famsa technician. Any merchandise reported after the 72 hrs will not be exchanged, it will only qualify for repair. Certain restrictions apply.
  • Famsa will NOT repair or exchange merchandise with the following signs or damages: accidental or intentional physical damage, software viruses, spilled liquids, insect infestation, misuse, abuse, altered serial numbers or damage caused by unauthorized repair personnel.
  • All As-Is merchandise sales are final, and do not qualify for exchange or return. All warranty is voided.

Promotional items

Any product that is returned without the promotional item(s) included with the original transaction (e.g. buy Furniture, get discount on TV; buy Furniture, get free item) will have the difference between the regular price at the time of purchase and the promotional value of that item deducted from the refund amount.

Note regarding personal data and items left on returned or exchanged products

Please remove all personal data (e.g. computer data, digital cameras) from any returned or exchanged products. Famsa is not responsible for any personal data or items (e.g. CDs, DVDs, etc.) left on or in a returned or exchanged product.

Restocking fee

A restocking fee of 15% of item’s regular price will be charged on items returned without their original packaging or box.

Refund method

Refund will be made in the same form as original purchase. Exceptions: Debit may be refunded in Cash. Purchases made with a Check will be refunded in the form of a mail check within 10 to 15 business days of return.


  • Manufacturer Warranties vary by product; they typically range from 30 days to one year.
  • Famsa offers Extended Warranty and/or a Protection Plan that covers certain accidents. The Extended Warranty and Protection Plan voids after the first exchange of the defective product. Any type of warranty is VOID if the customer moves to any State where Famsa does not operate.

Other Fees and Charges

  • A $69.00 service transportation fee will be added for customers that request the Famsa Service Team to pick up a: cancelled purchase, or an exchange for a different brand of merchandise.
  • Famsa will honor one courtesy In-Home visit for customers that have purchased our extended warranty. If the customer fails to be home he/she will be charged a $45.00 re-schedule visit and the original service will be closed. The customer has to call to schedule a new appointment. Additional charges will apply to customers that reside more than 10 miles away from the nearest Famsa store.

For additional information, please visit your Famsa Service Department or call 1-866-TU FAMSA (1-866-883-2672).


1. PAYMENT HOURS (1866.883.2672)

  • Monday to Friday: 8:00 am – 8:30 pm CST
  • Saturdays: 8:00 am – 7:30 pm CST
  • Sundays: 10:00 am – 7:30 pm CST


  • Cash
  • Debit Cards (ATM)
  • Credit Card
  • Money Orders: Only for the exact amount of the payment, we don’t give money back.
  • Checks
  • P.O. Box 15248 Los Angeles, CA 90015-0248 
  • P.O. Box 36929 Houston, TX 77236
  • Our Website

The different types of Checks that we accept are:

  • Personal Checks
  • Payroll Checks
  • Federal or State Checks
  • Social Security Checks
  • Refunds from D.M.V.

Prerequisites to accept Checks:

  • Customer must submit a minimum payment to his/her Famsa account
  • The check has to be under the customers name
  • Customer must present a current identification


If any payment is more than 10 days late, you will be assessed a delinquency charge.

We guarantee that every transaction you make will be 100% in attached to the standards of the highest authority of online shopping sites (which is Verisign, the seal is in our home, and giving click you can check your certification) in addition to we’ve combined the best of our abilities with other specialist companies (such as PayPal) for processing payments.


Store Pickup at Famsa

Store pickup is a free service that allows you to order items online and pick them up at your closest Famsa location.

How it works:

  • During  checkout, choose pickup.
  • Select if you choose to pay online or pay in the store.
  • Place your order, you will receive a confirmation message letting you know that your transaction has gone through. Once we receive your order we will work on getting your items to your desired store location for pick up.
  • Once your order is ready for store pick up, we will contact you letting you know that your items are ready for store pickup.
  • You are required to bring your ID, Credit Card, and Transaction Receipt to the store in order to pick up your items.

What to bring:

For your protection and verification the items purchased will only be released if the following items are present and match:

  • Your government-issued photo ID
  • The credit card used for your purchase (if you paid online)
  • Transaction Receipt

When to go the Store:


  • Wait for us to contact you to let you know that your purchase is ready for pickup, before you go to the store to pick up your items.
  • If the items you purchased are not in stock at the store you selected, we will contact you  two times. First we will contact you letting you know the expected date your item will be ready for store pick up, and then when your items are in the store ready for pickup.

Store Hours:

Store hours vary. Please refer to our locations and call your desired Famsa location for store business hours.

Rescheduling Store Pickup

If for any reason you cannot make it to the day arranged for your store pickup, please call the store you designated for store pick up and reschedule.


  • We do not charge for store pickup
  • Products might be larger than expected please take this into consideration when deciding what vehicle you will use when picking up your order
  • Only the billing person is designated to do the store pickup, no exceptions.